Reservations must be paid in full after booking, within 1 hour of complete booking.
We reserve the right to cancel or amend a reservation in cases of no-shows and suspicions of fraud.
Changes or cancellations must be made in writing by email to firstname.lastname@example.org.
Cancellations must be made within 24 hours prior to arrival for refunds to be valid. Cancellations made after 24 hours do not attract refunds.
In situations where cancellation mail is not received as at 3pm on arrival date, we have the right to release the room to another guest as long as there is no deposit on the booking to avoid the NO-SHOW charge, which attracts 100% of the room rate.